Responsible Gaming
Introduction
At William Hill, we believe that online casino gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. While many people gamble responsibly for fun, we recognise that for some, gambling can become problematic. We are committed to promoting responsible gaming and providing support to those who need it.
Age Verification
Online gambling in the UK is strictly regulated and only available to individuals aged 18 years or older. If you are under the legal age, you must not use gambling services. William Hill implements robust age verification checks to ensure all players meet this requirement.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs:
- Chasing losses: Attempting to recover lost money by gambling more
- Hiding gambling: Concealing the extent of your gambling from friends or family
- Spending more than intended: Regularly gambling for longer or with more money than planned
- Neglecting responsibilities: Missing work, family time, or other obligations due to gambling
- Increasing stakes: Needing to gamble with larger amounts to achieve the same excitement
- Failed attempts to cut back: Being unable to reduce your gambling despite wanting to
- Using gambling to cope: Gambling to escape stress, anxiety, or other emotional problems
- Borrowing to gamble: Taking out loans or using credit to fund gambling activity
- Physical symptoms: Experiencing irritability, anxiety, or sleep problems when not gambling
Self-Help Tools
William Hill provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Control the maximum amount you're willing to lose over a set period
- Reality Checks: Receive regular reminders of how long you've been playing and how much you've spent
- Session Time Limits: Set automatic time restrictions for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gambling
Support Organizations
If you or someone you know is struggling with problem gambling, professional help is available. The following organisations provide free, confidential support in the UK and beyond:
United Kingdom
- GamCare – Free counselling and support for problem gambling
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, confidential) - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Register to self-exclude from all UK-licensed online gambling operators - Gamblers Anonymous – Peer support meetings and fellowship
Website: www.gamblersanonymous.org.uk - National Problem Gambling Clinic – NHS specialist treatment service
Website: www.cnwl.nhs.uk
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Call to Action
If you experience any signs of problem gambling, seek help immediately. There is no shame in reaching out. The organisations listed above offer free, confidential support and can help you regain control. Remember: gambling should always be for entertainment, never as a solution to financial problems or emotional distress.
Play responsibly. Enjoy safely.